1. Who we are

Brandport is a signage and branding supplier registered in South Africa.

Company name: Brandport (Pty) Ltd
Address: Durban, KwaZulu‑Natal, South Africa
Email: privacy@brandport.co.za

2. What personal information we collect

We collect personal information necessary to provide our services, communicate with customers and procurement teams, and comply with legal obligations. This may include:

• Contact information: name, business name, job title, business email, telephone number, postal and street address.
• Company & procurement details: company registration number, VAT number, supplier registration details, tender/RFQ documents, purchase order numbers.
• Transactional information: quotes, invoices, contract terms, payment details (we do not store full card details on our servers).
• Technical information: IP address, browser user agent, device type, cookie identifiers, pages visited on our site (for analytics).
• Images & media: photographs of signage installations, which may include client premises imagery used in our portfolio (we will obtain permission where required).

3. Lawful basis for processing

Under POPIA, we process personal information when it is necessary for the performance of a contract, to comply with a legal obligation, with consent, or where we have a legitimate interest. Typical lawful bases we rely on include:

• Performance of a contract (e.g., to deliver and invoice for signage work).
• Compliance with legal obligations (e.g., tax, supplier verification).
• Legitimate interests (e.g., marketing to business contacts, website analytics) — we ensure this does not override your rights.
• Consent — where we ask for and obtain explicit consent (for example, newsletter subscriptions or marketing communications).

4. How we use personal information

We use personal information for purposes including:

• Preparing quotes, entering into contracts, and delivering signage and installation services.
• Responding to RFQs, tender invitations and procurement enquiries.
• Billing and debt collection.
• Providing customer support and maintenance.
• Marketing communications to corporate contacts (where permitted) and publishing case studies with consent.
• Improving our website and services using analytics and access logs.

5. Sharing & disclosure

We may share personal information with:

• Third‑party service providers who perform functions on our behalf (payment processors, cloud hosting, email platforms, logistics providers). We enter into agreements to protect data.
• Professional advisors (auditors, legal advisers) where necessary.
• Procurement contacts and their authorised representatives when responding to tenders or RFQs.
• When required by law or court order, or to protect our rights and property.

We will not sell personal information to third parties.

6. Cross‑border transfers

Where we transfer personal information outside South Africa (for example to cloud hosting providers or analytics services), we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required under applicable law.

7. Data retention

We retain personal information only as long as necessary for the purposes described, and to comply with legal, tax and accounting requirements. Typical retention periods include:

• Contract records and invoices: 5–7 years (for tax and audit purposes).
• Marketing consent records: until consent is withdrawn.
• Website analytics and logs: up to 24 months, aggregated where possible.

8. Your rights

You have a number of rights under POPIA and other applicable laws, including the right to:

• Request access to personal information we hold about you.
• Request correction or deletion of inaccurate or unnecessary personal information.
• Object to or restrict certain processing (e.g., direct marketing).
• Withdraw consent where processing is based on consent.
• Request a copy of personal information in a portable format where technically feasible.

To exercise any of these rights, contact us at privacy@brandport.co.za. We will respond within a reasonable time and in accordance with the law.

9. Cookies & tracking

We use cookies and similar technologies to make our website work and to improve user experience. Cookies are used for:

• Essential site functionality (session management).
• Analytics (to understand how visitors use the site).
• Marketing and retargeting when consented to.

You can manage cookie preferences via your browser settings; however, disabling cookies may affect site functionality.

10. Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or destruction — including encryption, access controls and secure backups. However, no internet or electronic system is completely secure and we cannot guarantee absolute security.

11. Children’s information

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.

12. Complaints & supervisory authority

If you have a complaint about how we handle your personal information, please contact our Privacy Officer at privacy@brandport.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

13. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified by updating the effective date and, where appropriate, by notifying users directly.

14. Contact us

For questions about this policy or our privacy practices, contact:

Privacy Officer — Brandport
Email: privacy@brandport.co.za
Address: Durban, KwaZulu‑Natal, South Africa